Since completing the GE programme, Mapula has demonstrated remarkable enthusiasm and dedication toward growing Vhuthali’s Laundry. She has successfully implemented most of the recommendations provided through the programme and continues to work diligently on the remaining areas of development.

One of the most significant indicators of her progress is the increased customer loyalty she has experienced in recent months, coupled with a steady influx of new clients. Mapula excitedly shared her plans to expand her operations: “When you come next time, I will have two new machines – a washer and a dryer!”, she says. This expansion is a clear indication of her business’ growth.

Despite still experiencing occasional power outages, Mapula has shown agility by operating from a second premises within Alexandra, ensuring business continuity when one location is affected. She has also improved her customer engagement strategies, including proactively contacting clients to remind them when it’s time for their next laundry service. Additionally, she has begun exploring a new service – drying-only – based on direct customer feedback. While she is still fine-tuning the pricing for this offering, she is mindful not to overcharge customers or undercut her profit margins.

Her competitive pricing remains a major draw, as confirmed by her customers, who appreciate the affordability of her services compared to other laundries in the area. Mapula’s adaptability, customer focus, and consistent effort reflect a strong application of the principles taught in the GE programme.